Privacy Policy - Trike Tours Melbourne Pty Ltd ACN 604 613 694

1    Overview

This privacy policy (Privacy Policy) sets out how Trike Tours Melbourne Pty Ltd ACN 604 613 694 (‘The Supplier’, ‘Us’ ‘We’) collects, stores, uses, protects and shares your personal information. It applies to our website and all related services (Website).  By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by Us in the manner described in this Privacy Policy. 

Unless we obtain your written consent, we will not sell, disclose, licence or rent your personal information to a third party for that third party’s marketing purposes. 

We reserve the right to amend this Privacy Policy at any time by posting the amended terms on the Website. If we make material changes to this policy, we will notify you by means of a notice on our announcements board and/or other means so that you can access and review the changes. If you object to any changes, you may close your account. By continuing to use the Website after notice of changes has been sent to you or published on the Website, you are deemed to have consented to the changes.

2    Definitions

“Personal Information” means information that can be associated with a specific person and can be used to identify that person. Information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user is not personal information.

3    Collection

We collect personal information in a number of ways, including:

  1. when you provide information directly to Us in person, by phone or in writing (whether electronic, via our communication tools or otherwise);
  2. when you visit and/or use the Website, in which case, We record information sent to us by your computer, mobile device or other access device; and
  3. from third parties such as Our related entities, service providers to Us, operators of linked websites, applications and advertising on the Website. 

4    What we collect

We collect the following types of personal information in order to provide you with our Services and for the purposes provided for in this Privacy Policy:

  1. your name, phone number, mobile telephone number, email address, physical address and other contact information; 
  2. financial information such as credit card or bank account numbers;
  3. records and content of communications with Us or any other person including when using Website communication tools; 
  4. personal information based on your activities on the Website;
  5. personal information you provide to us through any, correspondence, , disputes, or shared by you from other social applications, services or websites;
  6. additional personal information we ask you to provide to verify your identity or when we suspect that you are in breach of our Terms and Conditions, this Privacy Policy or other Website policies (including your personal ID and your answers to any questions we pose to you); and
  7. personal information from your interaction with the Website and its content and advertising, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Website, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address and standard web log data.

5    How personal information is used

Our principal purpose in collecting, using and storing your personal information is to enable you to make a Booking for our Services via the Website. You consent to us collecting, using, storing and sharing your personal information to:

  1. Provide the Services requested by you;
  2. provide customer support and billing services; 
  3. research, develop and improve Our services;
  4. to conduct surveys to determine use and satisfaction with Our services;
  5. to generate statistics in relation to the Website;
  6. detect, investigate and prevent potentially unlawful acts or omissions or acts or omissions with the potential to breach our Terms and Conditions, this Privacy Policy or other policies;
  7. enforce our Terms and Conditions, this Privacy Policy or other policies;
  8. verify information for accuracy or completeness (including by way of verification with third parties);
  9. combine or aggregate your personal information with information we collect from third parties and use it for the purposes set out this Privacy Policy;
  10. contact you at your contact details we have collected, by way of voice call, post, text message or email;
  11. aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you;
  12. collect fees, resolve disputes and to identify and resolve problems;
  13. notify you about the Website and updates to the Website from time to time; or
  14. supply you with generalised, targeted or personalised marketing, advertising and promotional notices, offers and communications based on your preferences, and measure and improve our marketing, advertising and promotions based on your ad customisation preferences. 

6    Opting out

You may withdraw your consent to us collecting, storing, using and disclosing your personal information in accordance with this Privacy Policy by communicating this to us in writing at the email address below.

You may opt out of receiving our marketing, advertising and promotional notices, offers and communications by communicating this to us in writing at the email address below.

7    Disclosure to third parties

Notwithstanding section 6 above, you agree that we may disclose your personal information to:

  1. enforce our Terms and Conditions, this Privacy Policy and other policies;
  2. comply with any applicable law, request by a governmental agency or regulatory authority or legally binding court order;
  3. protect a person’s rights, property or safety;
  4. our directors, staff, contractors, professional advisers and related entities; 
  5. outsourced service providers who assist Us to provide its services such as information technology providers and marketing advisers (including in relation to fee collection, fraud investigations and Website operations);
  6. third parties to whom you expressly ask us to send, or consent to us sending, your personal information;
  7. such entities that we propose to merge with or be acquired by and in such case, we will require that the new entity following the merger or acquisition adhere to this Privacy Policy. 

8    Use of Cookies

  1. We (or a third party providing services to Us) may use cookies, pixel tags, "flash cookies”, or other local storage provided by your browser or associated applications (each a Cookie and together Cookies). A Cookie is a small file that stays on your computer or device until, depending on whether it is a sessional or persistent cookie, you turn your computer or device off or it expires (typically between 7 and 30 days depending on user settings). 
  2. Cookies may be used to provide you with our range of services including to identify you as a Customer, remember your preferences, customise and measure the effectiveness of the Website and our promotions, advertising and marketing, and for security purposes.
  3. Cookies may collect and store your personal information. This Privacy Policy applies to personal information collected via Cookies. You may adjust your internet browser to disable Cookies. If Cookies are disabled, We may not be able to provide you with the full range of our Services.
  4. You also may encounter Cookies used by third parties and placed on certain pages of the Website that we do not control and have not authorised (such as web pages created by another user). We are neither responsible nor liable for the use of such Cookies.
  5. The Website may also include links to third party websites and applications and advertising delivered to the Website by third parties (Linked Sites). Organisations that operate Linked Sites may collect personal information including through the use of Cookies. We are neither responsible nor liable for Linked Sites and we recommend that you read the privacy policies of such Linked Sites before disclosing your personal information.

9    Storage and security

  1. We store and process your personal information on our host’s servers.  You consent to the transfer, storage and retention of that information onto the servers of our current host provider used from time to time by Us, regardless of the location of those servers.
  2. We have taken steps to protect your personal information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate, but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure and alteration.

10    Retention of Personal Information

To the extent permitted by law, we reserve the right in certain situations to retain and store your personal information for such period as is deemed necessary by Us, notwithstanding termination of Services. Such situations include where we are required to comply with laws or regulations, the collection of fees owing to Us, the resolution of disputes, the prevention of fraud, unlawful activity or activity prohibited by this Privacy Policy or our Terms of Service, or the enforcement of our Terms and Conditions or this Privacy Policy. 

11    Information Sharing with Social Media

We may offer services that allow you to share public aspects of the Website with third party websites such as Google Plus, Twitter, LinkedIn, Facebook, Instagram and other social media websites.

12    This website uses Google Adwords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the triketoursmelbourne.com.au website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

13    Contact Us

If you have a question regarding this Privacy Policy or you would like to make a complaint, please contact the our office at: 

Email:         info@triketoursmelbourne.com.au 

Address:    Level 2, Riverside Quay, 1 Southbank Boulevard, SOUTHBANK VIC 3006