Touring with disabilities or impairments
At Trike Tours Melbourne we treat all our passengers the same, and therefore the following applies to everyone whether you have a disability or impairment, or not:
- All passengers must be able to board the trike on their own or with their support person assisting them. This means climbing on to the slippery circular steel Running Boards and bars, turning around whilst on them and manoeuvring backwards into the seat, and without damaging our vehicle;
- You must be able to physically fit into the seat and enable the Safety bar to be installed (no seatbelts) – very large people may not fit (refers Terms and Conditions);
- You must be able to walk a pace or two up to the trike before boarding - wheelchairs or other aids must be kept at a short distance away from the trike (to prevent damage to our trike);
- All passengers must be capable of keeping their feet on the footrests or Running Boards at all times – there is an extremely high risk of severe injury to any passenger who puts their feet below the Running Boards and on to the road;
- We have a Behaviour Policy that must be complied with. This may mean not being affected by substance abuse, being in control of bodily functions, practising suitable hygiene, or no unruly behaviour such as screaming, swearing or flailing of limbs, for example, that can distract the rider, etc.;
- Passengers cannot wear other items on their heads if it restricts correct fitting of motorcycle helmets. For example, a turban or personal safety helmet;
- Some passengers may need additional time to prepare for the tour as helmets, safety jackets and rain clothing may be fitted prior to departure. You are asked to arrive earlier than our standard induction requirement – at least 30 minutes is preferred. If passengers are significantly impaired, fitting of the above items during the tour may not be practical and must be done before departure;
- All passengers are asked to be on time and prompt so that our tours and services can keep to time schedules without penalty to the passengers (refers Terms and Conditions);
- All tours depart from our Southbank location;
- Our Behaviour policy states, in part, “where safety is of a concern to any party on or off the vehicle (including the person themselves) the Tour Manager may refuse to carry the passenger and the Service for that Passenger will be cancelled immediately, either before or during the Service”; and
- Wheelchairs, etc. may be left in our office during tours.
To prevent disappointment, we welcome enquiry prior to booking to discuss individual needs and requirements. We may ask questions regarding the person’s capabilities to ensure the safety of all those on the tour, and so we can adapt to their needs if possible – for example, a visually impaired person can have their tour enhanced by us providing additional tour commentary to compensate for what they cannot see. In addition, it is expected that a person who would normally require a carer or support person will be accompanied on the tour by that support person (therefore a 2 passenger tour must be booked) - we reserve the right to make that decision prior to departure. Failure to comply may result in tour cancellation.