Trip Advisor shows its true colours
Booking a tour of Melbourne? Supplying tour services to Melbourne or elsewhere? Be aware that tour and attractions review website Trip Advisor has exposed its true colours and nature to all by claiming on their website for several weeks against all of Trike Tours Melbourne’s tour products that our products are “currently unavailable … for reasons including it is out of season, currently sold out, or no longer operating”, or words to that effect. This is completely false and they have been informed of this, but fail to correct it.
It seems that Trip Advisor didn’t like the fact that Trike Tours Melbourne terminated its booking agent company, Viator (also known as Trip Advisor Experiences), because Viator was messing up our passengers’ tour bookings, and we were receiving complaints about them. In attempting to resolve the issues over 3+ months, Viator then allegedly breached its own contractual Agreement with us by doing nothing about the dispute raised to deal with it, so we terminated them. From there on, by not using professional exit procedures these companies drag their feet in removing our products (from their sites and search engine results), which they were no longer authorized to promote, and instead the “not available” notices appear.
Trike Tours Melbourne assures all interested parties our tours are readily available and invite bookings through our website. We encourage interested parties to not use Viator for booking tours, and inform tour operators of the risks associated with using Viator. We recommend future travelers always book directly with the tour operator. We also encourage our tour passengers to place reviews on Facebook to show others that our 5 star rated tours are still being delivered to our usual standard.